Terms of service

Effective Date: April 2026

Welcome to AVOA Cosmetics. These Terms of Service govern your access to and use of our website, products, services, and online store. By visiting avoa.co.za, browsing our site, or placing an order, you agree to be bound by these Terms and Conditions, along with any policies referenced within them.

Please read these Terms carefully before using the site.

1. Definitions

In these Terms:

“We”, “Us”, “Our” refers to AVOA Cosmetics
“You”, “Your” refers to the customer, visitor, or user of the website
“Products” refers to skincare, lip care, and related items offered for sale by AVOA
“Website” refers to avoa.co.za and any pages, features, or services associated with it

2. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the site.

You must not:

Misuse the website or interfere with its security or functionality
Attempt unauthorised access to the site, server, or associated systems
Copy, reproduce, resell, or exploit website content without written permission
Use the site to transmit harmful, fraudulent, or unlawful material
Submit false, misleading, or deceptive information
Use bots, scripts, or automated tools without our consent

We reserve the right to restrict access to the website where misuse or abuse is suspected.

3. Product Information

We make every reasonable effort to ensure that product descriptions, pricing, ingredient information, images, and availability are accurate and up to date. However, occasional errors may occur.

Product images are intended to be illustrative and may differ slightly from the actual product in packaging, colour tone, or presentation depending on manufacturing or display conditions.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

4. Pricing

All prices displayed on the website are listed in South African Rand (ZAR) unless otherwise stated. Prices may change from time to time, but changes will not affect orders that have already been successfully placed and confirmed.

We reserve the right to adjust product pricing, promotional pricing, and shipping fees as operational circumstances require.

5. Orders and Payment

By placing an order, you confirm that the information provided is true, accurate, and complete. You also confirm that you are legally capable of entering into a binding agreement or are using the website under the supervision and consent of a parent or guardian if required by law.

An order is considered accepted only once payment has been successfully confirmed and processed through our payment system. We reserve the right to cancel or refuse any order where fraud, error, stock issues, payment failure, or policy violations are suspected.

6. Availability and Stock

All products are subject to availability. In the event that a product becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible to offer one of the following:

A replacement product
A refund
A delayed dispatch option, where appropriate

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping & Delivery Policy. Delivery times are estimates only and may vary depending on destination, courier performance, weather, access, and operational conditions.

Risk and responsibility relating to delivery are handled in accordance with that policy and applicable consumer law.

8. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy. By placing an order, you agree to the conditions, exclusions, and procedures set out in that policy.

9. Product Suitability and Use

AVOA products are formulated for cosmetic and personal care use only. You are responsible for reading product descriptions, ingredient lists, directions for use, and any warnings before use.

If you have sensitive skin, allergies, or an existing skin condition, we recommend reviewing the ingredients carefully and seeking appropriate professional advice before use.

AVOA does not guarantee that every product will be suitable for every person, as individual skin responses may vary.

10. Intellectual Property

All content on this website, including but not limited to logos, text, graphics, images, product copy, design elements, branding, and layout, is the property of AVOA Cosmetics or its licensors unless otherwise stated.

You may not copy, distribute, reproduce, publish, modify, or commercially exploit any content from the website without prior written consent.

11. Promotions and Discounts

From time to time, AVOA may offer promotions, bundles, discount codes, or special pricing. These offers may be subject to separate terms, limited quantities, expiry dates, or usage restrictions.

We reserve the right to modify, suspend, or withdraw promotions at any time where necessary.

12. Limitation of Liability

To the fullest extent permitted by law, AVOA Cosmetics shall not be liable for indirect, incidental, special, or consequential loss arising from your use of the website or products.

This includes, without limitation, loss of profit, loss of business, loss of data, or consequential damages, except where such limitation is not allowed by law.

Nothing in these Terms is intended to exclude or limit your rights under applicable South African consumer law, including the Consumer Protection Act, where such rights apply.

13. Consumer Rights

Nothing in these Terms should be interpreted as removing or reducing any rights you may have under South African law. Where applicable, your statutory rights remain fully protected.

14. Privacy and Personal Information

Your privacy is important to us. Any personal information you provide will be handled in accordance with our Privacy Policy and applicable data protection law, including POPIA.

15. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa. Any disputes arising from or relating to these Terms or your use of the website shall be subject to the jurisdiction of South African courts, unless otherwise required by law.

16. Changes to These Terms

We may revise these Terms from time to time to reflect legal, operational, or business changes. Any updated version will be published on this page with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.